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ATI Summer Webinar

August 13, 2022 @ 8:30 am

8:30 A.M. – 11:30 A.M.


Vicarious Trauma from an Insider’s Point of View

Drawing from over 30 years of experience in the language services industry, Ludmila “Mila” Golovine, Founder, President & CEO of MasterWord Services, Inc. will speak on the subject of vicarious trauma from an insider’s point of view. For the past 15 years, she has applied her training in Trust-Based Relational Intervention (TBRI) therapy and Trauma Informed Care as well as skills as a Master Certified Neuro-Linguistic Programming Practitioner and a Certified Demartini Method Facilitator to tirelessly help promote health and wellness for language professionals impacted by stress and vicarious trauma.

She is an advocate for social justice and is a nationally and internationally recognized speaker. Her work has been recognized by numerous awards, including California Healthcare Interpreting Association (CHIA) Trainer of the Year Award 2021, Houston Business Journal’s 2019 Women Who Mean Business Award; Ernst & Young Entrepreneur of the Year Gulf Coast Area Finalist (2017), and Congressional Recognition G7 “Excellence in International Service” award (2015).

Participants will be provided with real-life applications and tools that can help identify and examine triggers leading to vicarious trauma impacting the wellbeing and performance of language professionals, as well as learn practical steps to prevent and/or mitigate the effects of vicarious trauma.

Learning Objectives:

  • Define vicarious trauma and articulate why language professionals working in healthcare, legal and social services settings are at greater risk for vicarious trauma
  • Identify the potential impact of vicarious trauma on work performance and quality of life
  • Learn how to effectively cope with stress and anxiety
  • Learn self-regulation techniques to maintain performance and remain centered and grounded amidst stress.


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A glimpse into the life of a freelancer/staff medical interpreter

Aldina Hanessian is an English<>Spanish medical interpreter in Tucson, Arizona, with 8 years of experience in the field. She will speak about her experience in the road to becoming both, a freelancer and staff interpreter, and what it looks like from both roles. Come and learn about the day in the life of a medical staff interpreter at a hospital and how to handle yourself as a freelancer in other health related medical settings.

Going back to school to switch from teaching into interpreting, Aldina traveled the unknown road ahead of her. She started as an in-house interpreter at Cyracom and then worked her way to remote interpreter with Transperfect; currently, she is a staff interpreter at Tucson Medical Center.

Along the way Ms Hanessian became a certified healthcare interpreter (CHI) through CCHI and also a Tier 1 court interpreter, after passing the written exam for the Arizona State Court Interpreter Certification and is currently working toward taking the oral portion of the exam. She has not only worked as a staff interpreter, but also moved into working as a freelance over-the-phone, and eventually, a face-to-face interpreter.

Come and learn about the ups and downs of working as both a freelance and staff interpreter, through the eyes of Aldina.

During the presentation Aldina will be discussing  the following questions, among others:

  • What is it like to be a professional interpreter?
  • What are some of the biggest challenges/rewards in the profession?
  • What is a typical working day like?

Registrants will receive a Zoom invitation by email the day before the webinar.
Refund Policy: No refunds will be honored after the webinar has started.

Hope to see you there!

The ATI Board



August 13, 2022
8:30 am
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